*Free Shipping applies only to the 50 States via FedEx ground with the exception of Hawaii.
Shipping Internationally? Click here
RETURN POLICY- Full Price Items may be returned within 30 days of delivery date
- Sale Items may be returned within 14 days of delivery date
- Final sale items CANNOT be returned or exchanged under any circumstance
- Returns are accepted only on merchandise that has not been worn, altered, or washed, with all tags still attached
- Items purchased online can only be returned to the web division
- Shipping charges are not refundable
- Any item you wish to return to the online store must have a Return Authorization (RA) number. Packages without an RA number will not be accepted. Please see instructions below for obtaining an RA number.
1) Please contact the website division at 888-424-MARC or log on to your AndrewMarc.com account to request an RA#. Have your PO# available, number of items being returned, and the reason for your return.
2) Once requested, you will receive an RA# via e-mail within 48 hours. Please allow extra time for requests submitted online, over the weekend, or during non-business hours.
3) Print and affix the RA paperwork to the outside of the box and bring to a FedEx, UPS, or USPS location. You will be responsible for paying the return shipping.
4) Once the return is received, you will be refunded for the merchandise (less shipping costs if applicable). All refunds will be credited to the credit card used for the original purchase and will appear on your statement within 1-2 billing cycles.
For exchanges please contact the website division at 888-424-MARC for a RA Number. The customer must then purchase the item they would like to exchange. Once we receive the returned item, we can process the exchange.
- ** For shoe exchanges, a new order must be placed. A label will not be provided for the return, customer must pay to return shipping. **
We accept the following credit cards: American Express, Visa, and MasterCard. In an effort to avoid fraudulent activity, we will ship to a different address as long as the billing address can be confirmed. We use the Address Verification Service (AVS) by Visa and MasterCard. If a billing address cannot be confirmed, we will not ship the garments out. Please note that we require direct signature for all packages to prevent fraudulent activity.
USING A PROMOTION CODE
Please enter your promotional code in the space provided on the lower right-hand corner of the Shopping Cart page. Hit the "Apply" button, and the value of the promotion will be applied to your order as a discount. Please note that unfortunately at this time, promotional codes do NOT apply to international orders.
Sales tax will be added to orders shipping to the states of New York and New Jersey. Tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax.
CHECK ORDER STATUS
In order to check the status of an order online, you must already have an account with us at AndrewMarc.com. Once you log-in to your account via the "Log In" page, you can view order details, see your order status, and track your order.
ORDER PROCESS TIME & DELIVERY
Please allow 3-5 business days (Monday-Friday) to process your order. Orders placed after 12:00 Eastern Time will be processed and shipped the following business day. Please note that we are not open on National Holidays. Once processed, please allow 5-7 days for FedEx Ground delivery to arrive. Any order with standard overnight delivery placed on Friday before 12pm will not arrive until Monday. Please note that we require direct signature for all packages to prevent fraudulent activity. Orders may arrive in multiple shipments
PRICE ADJUSTMENT POLICY
We will gladly honor a one-time price adjustment on full-price merchandise within 30 days of the retail purchase or actual order ship date if the item is accompanied by the original receipt. Items not purchased at full price are not eligible for price adjustments.
Andrew Marc collects customer information to help us serve you better. We are committed to respecting the privacy rights of all visitors to our website, maintaining and using this information responsibly. The following describes how Andrew Marc collects, protects, and uses the information we receive from visitors to our website. By visiting our website or providing your information to us, you are accepting the practices described below.
Collecting Personal Information
When you register on our website, we require that you provide your name, e-mail address, mailing address, day phone number, credit card information (when placing an order), as well as create a user name and password. This allows us to keep a user profile so that we may customize preferences for each specific user, as well as provide a faster method for our returning customers to place an order with Andrew Marc.
We request the optional information of your evening phone number, date of birth, and gender. This allows us to better know our customers and to tailor specific features, promotions, or other notifications to you.
Anonymous Shopping Feature
Our website contains an anonymous shopping feature, whereby visitors who desire to purchase products can elect not to register. Those who elect to purchase products without registering will be asked only for the information necessary to process the transaction. Information provided by anonymous shoppers will be retained only as necessary to process the transaction and maintain Andrew Marc’s sales records and will not be used for marketing purposes.
Marketing E-Mail Communications
Visitors will also be given a choice when registering whether they would like to receive Andrew Marc’s online newsletter, or whether they would prefer to opt-out and not receive such mailings from Andrew Marc.
We may also use the information we collect during the registration process to occasionally notify you about important functionality changes to the website, new Andrew Marc services, and special offers we think you will find valuable. If you would rather not receive this information or would like to opt-out of any other information request or distribution, simply reply to any Andrew Marc email sent to you and type "UNSUBSCRIBE" as the subject of the reply. Andrew Marc does not collect any navigational information from customers.
Marketing & Third Party Service Providers
Andrew Marc works with reputable third parties, including Google, to show our advertisements (banners, text links, and otherwise) on select sites on the internet. In order to serve ads based on a user’s prior visits to our site, we use Google Analytics data and the DoubleClick cookie. You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page, and you may opt out of Google Analytics by visiting the Google Analytics Opt-Out page. Customized advertisements may also be displayed to you based on information learned about you as you use our website and the Web in general; if you do not wish to participate in this, you may opt-out here at any time.
California Transparency in Supply Chains Act 2010
For information on Andrew Marc's adherence to the California Transparency Act of 2010, please visit the following link by clicking here.
For the security of your online order information, Andrewmarc.com only accepts orders from web browsers that permit communication through Transport Layer Security (TLS) with 128 bit or stronger certificates. TLS is the newer descendent of Secure Socket Layer (SSL) encryption technology, and provides security by encrypting and protecting your order information while it is transmitted over the Internet.
Once you click the checkout button, your computer will begin communicating with our server in secure mode. Please note that you are in secure mode when the "http" in the web address is replaced by "https."
While we implement these and other security measures on our site, please note that 100% security is not always possible. You play a role in protecting your information as well; for tips on how to keep your personal information secure while shopping online, please visit the following link.