Andrew Marc

Customer Service

Ordering & Payment

We accept Visa, MasterCard, American Express, and PayPal as payment methods. Upon completion of your order, your card or PayPal account will be authorized for the full amount of your order. Funds will be withdrawn from your account once the item has shipped. The charge will appear on your account as G-III Leather Fashions. We do not accept gift cards at this time.
Debit card purchasers - please note that your purchase will draw funds from your account immediately.

SALES TAX

Sales tax is calculated based on your ship-to address. Tax will be collected when shipping items over $110 to New York State only. Items under $110 shipping to New York State are exempt from sales tax. Applicable taxes will be added to your purchase and shown in the order summary screen during the checkout process. For any return or exchange all taxes will be credited as well.

CANCELLATIONS

Based on availability, we may be unable to fulfill an ordered item. If an item is unavailable, our Customer Service department will send an e-mail indicating that the item is not available, and your order will be cancelled. Within 3-5 business days the authorized amount for that item will be released.
Note: Based on your credit card issuing bank policies and procedures, the release of pending transactions may not be immediately reflected on your bank statement or online account.

ERRORS & INACCURACIES

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website be completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any such errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

In the event that we processed an order incorrectly, or you received a damaged or defective item from AndrewMarc.com, we will gladly take back that item for a full refund at our expense. Andrew Marc will provide a pre-paid FedEx shipping label to expedite the return. To receive your return shipping label and arrange your refund or replacement product, please contact Andrew Marc Customer Service by phone at 1.888.424.MARC (6272), or by email at info@andrewmarc.com.

PROCESSING & SHIPPING

ORDER PROCESSING

Please allow 3-5 business days, Monday-Friday (excluding holidays), to process your order.

*Please note that orders placed after 12pm EST will not be processed until the following business day.

Free Ground Shipping is available on all orders shipped within the continental US. All orders are shipped via FedEx Monday through Friday, excluding holidays. Orders shipping to Hawaii and Alaska can only be shipped via 2 day air. We are unable to accommodate Free 2 day air for ShopRunner members shipping to Hawaii or Alaska. These customers are responsible for shipping method payment. At this time, we do not offer shipping to P.O. Boxes or APO/FPO/DPO locations.

  • Standard Ground (Free) - Delivery guaranteed in 5 to 7 business days after processing
  • 2 Day Air - Delivery is guaranteed in 2 business days after processing
  • Next Day Air - Delivery is guaranteed the next business day after processing

**Please note that expedited orders require one business day processing time and will not ship the same day the order was placed.
Expedited orders placed on Friday or over the weekend will not ship until Monday.

SHIPPING

Due to the nature of our business, we require direct signature for all packages. If you are unable to sign for your package, you may contact FedEx at 1-800-GO-FEDEX to arrange a hold for pick up at your nearest FedEx location. Items may ship separately. If this occurs, you will receive separate email confirmations noting the tracking number for each package.

We are happy to ship outside of the United States. For International shipping please click here .

ORDER STATUS

Please sign into your account and click “Order History” to view your order status. If you do not have an account, simply enter your email address and order number. Once your order has shipped, you will receive a Shipping Confirmation email with your FedEx tracking number. Please note that items may ship separately. If this occurs, you will receive separate email confirmations noting the tracking number for each package. For assistance with your order, please contact Andrew Marc customer service by phone at 1.888.424.MARC (6272) between 9am-5pm EST Monday through Friday, or by email at info@andrewmarc.com.

RETURNS & EXCHANGES

We accept returns on unworn, unwashed, unaltered merchandise. Regular and sale price items are returnable up to 30 days from the delivery date. Items priced at 70% or higher are considered Final Sale, and are non-refundable. Any merchandise received outside of the return window will be returned to the customer. We only accept returns from our eCommerce website. Merchandise purchased from AndrewMarc.com must be returned via mail. Merchandise purchased from other retailers must be returned to the original place of purchase.

Click here to START A RETURN >

Click here for INTERNATIONAL RETURNS >

RETURNS PROCESS

Shipping, handling, and restocking charges for returns are included in our new returns process and are nonrefundable*. Please use our pre-paid label provided in our online returns portal on AndrewMarc.com. To access, sign into your account and click “Order History.” If you do not have an account, simply select ‘RETURNS & EXCHANGES’ on the bottom left-hand side of our website to enter your email address and order number. You will be able to select items qualified for returns. You will not be able to select items that are ineligible for returns (i.e. Final Sale items). Complete the returns form, print pre-paid label and affix to the outside of your package. For return shipments, drop off at your nearest FedEx Office location or call FedEx at 1-800-GO-FEDEX to request a pickup. Be sure to include your original invoice inside the package. When using the pre-paid label, you will receive a refund back to the original form of payment less the return fee indicated in the table below.

ORDER TOTAL
RETURN FEE*
$0 - $35
$8
$35.01 - $50
$9
$50.01 - $250+
$15

To ensure that your return is processed accurately and in a timely manner, your return should be in its original condition, in the original box, and with the completed forms enclosed. Upon inspection, credit will be refunded in the form of your original method of payment and will include any taxes paid. Refunds of merchandise to your credit card may take up to one billing cycle to appear on your credit card statement.

MEN'S FOOTWEAR RETURNS

Please contact Customer Service by phone at 1.888.424.MARC (6272) or email at info@andrewmarc.com to obtain a Return Authorization number.

SHOPRUNNER RETURNS

AndrewMarc.com offers free returns to ShopRunner members. Please follow our Returns & Exchanges instructions. The processing time will take approximately 2-3 weeks. Additional processing delays may occur. You will receive an email notification when your return has been processed. Please note that the refund will appear on your account as G-III Leather Fashions. In order to receive complementary returns you must place your order using ShopRunner. Final Sale items are not eligible for ShopRunner returns.

FINAL SALE ITEMS

Merchandise with the indication "Final Sale" cannot be returned. This includes any merchandise discounted 70% or more.
SAMPLE SALE MERCHANDISE IS ALSO CONSIDERED FINAL SALE.

REFUND PROCESS

Please allow approximately 2-3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed. Please note that the refund will appear on your account as G-III Leather Fashions.

If the credit card used in connection with the purchase is expired or invalid, we will issue a check to the billing address on the credit card. If any promotional discount was applied to the total at the time of purchase, you will be refunded the actual amount paid at the time of purchase for that item. If you want to return an item received as a gift, you must contact Andrew Marc Customer Service. In this case, you will receive a refund in the form of Andrew Marc website credit. In order to issue website credit, an order number is required.

EXCHANGES

If you would like to make an exchange, please look for the item you would like to exchange for and place a new order as soon as possible, as it may become out of stock. Then return your original item by following our Return Policy. For any questions or concerns please contact Andrew Marc Customer Service by phone at 1.888.424.MARC (6272) between 9am-5pm EST Monday through Friday, or by email at info@andrewmarc.com.

PROMOTIONS & PRICE ADJUSTMENTS

PROMOTIONS

Promotional codes can be applied to your order by entering the code into the space labeled "Promotional Code" on the Order Summary page during checkout. Once the code has been entered, click "APPLY". The value of the promotional code will be applied to your order. Promotional codes must be entered at the time of checkout. We are not able to add a promotion code to an order once it has been placed. Promotional codes are not applicable towards previously purchased merchandise or on Final Sale items.

PRICE ADJUSTMENTS

If an item you purchased through AndrewMarc.com is reduced in price within 7 days of your order date, we will happily adjust the price for you. Please contact us anytime during that 7-day time frame, and the difference will be refunded to your original method of payment. Please note that we can only make one price adjustment per item. Items not purchased at full price are not eligible for price adjustments.

CANCELLING AN ORDER

In an effort to get your order to you quickly, we fulfill orders immediately upon receipt. Therefore, it may not be possible to modify or cancel existing orders. If you have additional questions about your order, please contact Andrew Marc Customer Service by phone at 1.888.424.MARC (6272) between 9am – 5pm EST Monday through Friday, or by email at info@andrewmarc. com. If your order has already shipped before the order is cancelled, please refer to Returns & Exchanges for further details.

INTERNATIONAL SHIPPING

Please click here for International FAQs.

WARRANTY & REPAIRS

WARRANTY

Andrew Marc is proud to stand behind the quality of our garments. All Andrew Marc Outerwear may be purchased from AndrewMarc.com or an Authorized Retailer* and is covered under warranty for one year. All purchases made after one year are to be handled at the customer’s expense. If your Andrew Marc outerwear was purchased outside of Andrewmarc.com, prior to your inquiry with us, we encourage you to address the point of purchase for potential replacement or refund. If you find our product has failed due to a manufacturing defect, we will repair the product at no cost, or replace it if available.

Items lost such as belts, hoods, bibs and fur collars are non-replaceable unless under warranty.

REPAIR POLICY

Due to extremely high holiday demand, we are temporarily unable to accept repairs. We will resume repairs beginning on February 1, 2017. If you have an item that meets our repair requirements, you may open a case on or after February 1, 2017. If you wish to open a case for a repair that is covered under our one-year warranty, please contact Andrew Marc Customer Support at 1.888.424.MARC (6272) or email us at info@andrewmarc.com. Please note that items purchased over one year ago and/or Sample Sale items do not qualify for complimentary repairs.

HOW TO REQUEST A REPAIR

1. Provide a brief description of the damage occurring in addition to providing the style number/name of your item and a photograph of the damage. If you purchased the item from AndrewMarc.com please provide your order number. If you purchased the item from an authorized retailer, please provide proof of purchase.

2. Please allow 2-3 business days for Customer Service to review your inquiry and provide further instruction. If a repair is approved, a representative will email you a TLC form to fill out to send in with your item.

3. Once your item is received, repairs typically take 2-3 weeks. Our Customer Service team will send email updates during the entire repairs process.

4. When the repair is complete, your item will be shipped via FedEx to the requested return shipping address. Customer Service will email the return tracking number once shipped.

*Repairs are subject to company approved manufacturing issues, and must be accompanied by original proof of purchase. Repairs will not be accepted on damaged merchandise as a result of everyday wear and tear, and will be at Andrew Marc’s discretion.

REPAIR POLICY TERMS & CONDITIONS

Items without the original receipt are considered beyond 365 days of purchase and are not covered by our repair policy. We cannot handle repairs for damages resulting from normal wear and tear. Repairs requested beyond 365 days of purchase or without the original receipt can be completed at the customer’s expense. Before sending in your item, please consult with Andrew Marc Customer Service to ensure that your repair can be completed. We will provide a cost estimate at this time. The return shipping fee will be included in the cost of the repair.

We will not repair any items that cannot be restored to a normal state. If your item cannot be repaired, you will be contacted by the repairs center. You may decide if you would like the product sent back to you. Shipping will be at the customer’s expense.

*Please do not send product to our office without consulting with a Customer Service representative first. We are not liable for any items not delivered.

Item’s purchased outside of AndrewMarc.com that are not eligible for repair or replacement include all accessories – handbags, watches, wallets. We recommend consulting with your local leather or watch expert.

FOOTWEAR REPAIR POLICY

For all Footwear defects or repairs, please contact Customer Service at info@andrewmarc.com providing the following information below:

1. Full Name and Full Address
2. Phone Number
3. Order Number
4. Shoe Style
5. Shoe Size
6. Image(s) of the defect
7. Image of the tongue label

MARC NEW YORK PERFORMANCE REPAIR POLICY

For all Marc New York Performance defects or repairs, please contact MNYhelp@andrewmarc.com.

Please allow 3-5 Business Days for a response from our MNY Representatives.

CLUB STORE REPAIRS

For all Club Store defects or repairs please contact us at info@andrewmarc.com including the following information with your Inquiry:

1. Full Name
2. Full Address
3. Phone Number
4. Style Number
5. Images of the defect

Please allow 3-5 Business Days for a response from our Club Store Representatives.


*Authorized Retailers
Bloomingdales
Neiman Marcus
Saks Fifth Avenue
Lord & Taylor
Nordstrom
Macy’s
Amazon

PRIVACY & SECURITY

Please click here for Private Policy and Security .

CONTACT US

PHONE:

888.424.MARC (6272)
Monday - Friday
9AM - 5PM (EST)

EMAIL:

info@andrewmarc.com
Monday – Friday
9AM - 5PM (EST)

MAIL:

Andrew Marc
Attn: Customer Service
512 7th Ave
New York, NY 10018